Returns & Refunds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that each return will be subject to a 25% restocking fee. Furthermore, we cannot accept returns for any Tiles & Stone Encaustic Cement Tiles, Faber, Benifer or Monestir products due to their fragile nature. Additonally, non-stock items are non-refundable. To avoid issues, please feel free to request a sample before making a purchase. Non-stock items refers to items that are made to order

To initiate the return process, kindly complete the form provided below. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please be aware that once approved, each refund may take up to 14 days to be credited to your account.

You can always contact us for any return question at sales@toyougroup.co.uk.